Privacy Policy

In this policy, “Nezomira,” “we,” “us,” and “our” refer to the Nezomira online store. This policy applies to information handled through our website and customer-support interactions related to the store. A third-party service you choose to use, such as a social sign-in provider or WhatsApp, may also process information under its own privacy terms.

This page is intended to describe our store practices in plain language. It does not remove any rights or protections that may apply to you under applicable law.

Depending on how you use Nezomira, information may include:

• Contact and delivery details, such as your name, email address, phone number, and delivery address.
• Account information, such as your sign-in identifier, authentication provider identifier, account preferences, and security-related records. We do not need your Google or Facebook password to provide social sign-in.
• Order information, such as items purchased, quantities, order status, delivery instructions, payment status, cancellation or return details, and refund records.
• Customer communications, including information you choose to provide when contacting support, submitting a review, or asking a product question.
• Technical information, such as IP address, browser and device details, access logs, cookie identifiers, and basic interactions needed to operate and secure the website.

Please do not send us sensitive personal information unless it is genuinely necessary for your request. We do not intend to collect more information than needed to operate the store.

We may receive information:

• Directly from you when you register, sign in, place an order, fill in a form, submit a review, or contact support.
• From a sign-in provider, such as Google, when you choose social login and authorize the information requested for authentication.
• Automatically through essential cookies, server logs, and similar technologies used to keep the website working, maintain sessions, prevent abuse, and diagnose technical issues.
• From service providers involved in completing an order, payment, delivery, or support request, where they are permitted to share relevant information with us.

We may use information to:

• Create and manage customer accounts and authenticate sign-ins.
• Accept, verify, process, deliver, cancel, or refund orders and provide order updates.
• Answer questions, respond to support requests, and manage customer reviews or complaints.
• Maintain website functionality, remember essential session or cart state, and improve reliability and usability.
• Detect suspicious activity, protect accounts and payments, enforce store policies, and help prevent fraud or misuse.
• Meet applicable legal, accounting, tax, regulatory, or lawful record-keeping obligations.

Where consent is required for a particular use, we will seek it and explain how it can be withdrawn. We do not sell customer personal information as a business model.

Nezomira may use essential cookies or similar technologies to support sign-in sessions, account security, checkout, and other features you request. These technologies help the site remember that you are signed in and keep important functions working between page requests.

Your browser may let you view, restrict, or delete cookies. Blocking essential cookies may prevent parts of the website, including sign-in or checkout, from working correctly. If we introduce optional analytics or advertising technologies, we will update this policy and provide choices where required by applicable law.

We share personal information only where it is reasonably needed to run the store, complete a request, protect our services, or meet applicable obligations. Relevant recipients may include:

• Delivery and courier services, to deliver an order and coordinate delivery with you.
• Payment providers or financial services, to process or verify a payment, payment status, or refund. Payment details may be handled directly by the provider according to its process.
• Website hosting, database, authentication, security, email, and technical service providers that help operate the store.
• Social sign-in providers when you choose to authenticate with them, under the provider's own terms and settings.
• Authorities, regulators, professional advisers, or other parties when disclosure is reasonably necessary to comply with law, protect rights, investigate fraud, or respond to a valid legal request.

We do not authorize service providers receiving information on our behalf to use it for unrelated purposes. Their own privacy terms may also apply to information they process independently.

Nezomira serves customers within Bangladesh, but some of the technical providers that support an online store may process or store information in data centres outside Bangladesh. Where information is processed across borders, we will take steps required by applicable law and the arrangements with the relevant provider.

Because provider locations and services can change, contact us if you need more information about how a particular category of information is handled.

We keep personal information for as long as reasonably needed for the purposes described in this policy, including to manage an account, complete an order, handle a return or dispute, maintain security records, and meet legal or accounting obligations. The appropriate period can differ by information type and circumstance.

When information is no longer needed, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to any retention obligations or legitimate need to preserve records.

We use reasonable technical and organisational safeguards intended to protect information from unauthorized access, loss, misuse, alteration, or disclosure. Safeguards may include access controls, authentication protections, secure connections, and limiting access to people or providers who need it to perform their work.

No website, transmission method, or storage system can be guaranteed completely secure. Please use a strong, unique password where applicable, keep verification codes private, and contact us promptly if you suspect unauthorized access to your account.

Depending on applicable law and the circumstances, you may be able to ask us to access, correct, update, delete, or explain our use of certain personal information. You may also be able to withdraw consent for processing that relies on consent. Some information must be retained to complete an order, maintain required records, resolve disputes, or meet legal obligations.

To make a request, contact us using the details on our Contact Us page. We may need to verify your identity before acting on a request to help protect your information. We will respond in accordance with applicable requirements.

You can also manage some information through your account, where those controls are available. Closing an account may not remove transaction records that we are required or permitted to keep.

Our website may link to third-party websites or services, such as social sign-in, payment pages, or WhatsApp support. When you leave Nezomira or interact directly with a third-party service, that service may collect information under its own privacy policy. Please review its terms before providing information.

For example, if you choose to message us through WhatsApp, the message and associated account information are also subject to WhatsApp's applicable terms and privacy practices.

Nezomira is an online shopping service intended for people who can lawfully use an e-commerce service and place an order. We do not knowingly seek to collect personal information from children in circumstances where parental authorization or another legal requirement applies. A parent or lawful guardian who believes a child has provided information to us may contact us to discuss the appropriate next steps.

We may update this policy when our website, features, service providers, or applicable requirements change. We will post the updated version on this page and revise the “Last updated” date. If a change requires notice or consent under applicable law, we will take the steps required for that change.

For questions about this Privacy Policy or to make a request about your personal information, contact Nezomira Support. If your question relates to an order, include the order number where relevant, but do not send passwords, one-time codes, or full payment-card details.