Damaged or defective item
If an item arrives damaged or does not work as expected, contact us and share clear photos or a short description of the issue.
Returns & refunds
Let's make things right.
Something not quite right with your order? We'll help you understand the next steps. Here's what to prepare and how to contact our team about a return or refund request.
Nezomira currently delivers within Bangladesh only.
A clearer way forward
A few steps, with support along the way
Tell us what happened
Order number and a short description
Share the details
Photos can help us review an issue
Get the next steps
Wait for return instructions from support
Please wait for confirmation before shipping an item back.
Clear details · Helpful support · Next steps
What can we help with?
Every order issue deserves a closer look.
Tell us what happened, and our team can review the details and explain which options may be available for your order.
Wrong or missing item
Check your parcel against the order details. If something is incorrect or missing, send us your order number and the relevant details.
Changed your mind
Return eligibility can depend on the product category, condition, seal, and packaging. Contact support before sending anything back.
How it works
Start with a message. We'll guide you from there.
Every request is reviewed based on the issue and the product. Contact us first so we can explain the next steps for your order.
Contact us promptly
If something seems wrong, reach out as soon as possible after delivery and keep the original packaging until support responds.
01
Contact our team
01Message us through WhatsApp or email as soon as possible after noticing a problem with your order.
02
Share the details
02Provide your order number, the item name, a short explanation, and clear photos when the issue is visible.
03
Wait for instructions
03Our team will review the information and explain the next steps. Please do not send an item back before receiving instructions.
Before requesting a return
A few details to keep in mind.
Keep the item and packaging
Keep the original box, tags, seals, accessories, and any included items until your request is reviewed. Photos of the parcel and product may help explain damage or a delivery mix-up.
Hygiene and safety matter
Return eligibility may be restricted for opened or unsealed beauty, personal-care, health, medicine, and consumable products. If an item is damaged, incorrect, or expired, contact support for review.
Refund review
A refund is not confirmed until the request has been reviewed. If a refund is approved, our team will confirm the available refund method and explain any applicable timing before proceeding.
Return shipping
Please ask support for return instructions before arranging a shipment. The applicable return process and any shipping responsibility will be explained after your request is reviewed.
This page explains how to start a return or refund request. Eligibility, required reporting periods, and the final outcome should be confirmed against Nezomira's published store policy and any applicable consumer requirements.
Need more clarity?
Frequently asked questions.
Have another question? Get in touch and include your order number if you have already placed an order.
Visit Contact UsContact Nezomira support with your order number, the product name, and the reason for your request. We will review the details and guide you through the next steps.
Eligibility may be limited for opened or unsealed products for hygiene and safety reasons. If an item arrived damaged, incorrect, or expired, please contact support so the issue can be reviewed.
Refund timing can depend on the review outcome and the original payment method. Our team will explain the available refund method and any expected timing when your request is reviewed.
Please contact us as soon as possible if you need to cancel. If the order has already been dispatched, cancellation may no longer be possible and support will explain the available options.
Nezomira currently delivers within Bangladesh only. For an order placed for delivery within Bangladesh, contact support for return guidance.
We're here to help
Need help with an order?
Send us a message with your order number and a short description of the issue. We'll guide you through the next steps.